Visit the the website for the International Organization for Standardization (ISO) at organization would like to improve the way it operates, whether that means increasing market share, driving down costs, managing risk more effectively or improving customer satisfaction.

A Quality Management System (QMS) gives the framework needed to monitor and improve performance in any area of choice.

ISO 9001 can be applied to any size and type of organization; it provides a structured, yet flexible, framework for a QMS that will drive business performance improvement.

The standard covers all aspects of an organization's activities, including:

  • policies and objectives,
  • the importance of understanding and meeting customer requirements,
  • defining roles and responsibilities,
  • identifying key processes,
  • documentation requirements,
  • resource requirements,
  • training,
  • communication,
  • product and process planning,
  • design processes,
  • purchasing,
  • production and service,
  • monitoring/measurement of products and processes,
  • customer satisfaction,
  • internal audit,
  • Management review, and
  • continual improvement processes.

The Benefits of Implementing an ISO 9001 Quality Management System?.
The following website ( includes links to case studies across a wide range of business sectors, namely:

  • Service Sector
  • Manufacturing Sector
  • Raw Materials Processing Sector

Looking at the range of Company sizes (i.e. employees) it is clear that any size of company can get benefits from ISO certification:

Business Sector # of employees
Service 46 - >10,000
Manufacturing 5 - >500
Raw Materials Processing 26 - >300

For Management, an important benefit has always been improved financial performance. Case studies [above website] have shown that companies implementing a quality management system have realized cost savings through improved process effectiveness and efficiency. In addition, companies also realize many other advantages, including improved employee and customer satisfaction, and improved products and quality.

Some of the key benefits achieved by ISO 9001 certified companies listed from these case studies include:

  • Motivation of staff through improved processes.
  • Improved negotiating position with clients.
  • Sales have increased substantially.
  • Delivery failure rates per customer decreased substantially.
  • Customer complaints significantly decreased.
  • Training programs enable new staff to be productive more quickly.
  • New contracts won.
  • ISO registration beneficial when tendering for business.
  • Customer confidence increased.
  • Increased repeat business.
  • Won a number of Industry accolades.

We fully understand that the application of the ISO 9001 standard can be quite different in small, medium and large organizations, and we can assess your system in a way that will be appropriate to your business.

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